Howdy 👋

I am the Chief Customer Officer at Kinsta, a managed host for WordPress. I am responsible for the strategic vision and direction of our customer-facing functions, including account management, billing, client success, malware & abuse, migrations, and support. As the internal voice of the customer, I advocate on behalf of our customers and help ensure customer impact and experience is kept at the forefront of the decision-making process while promoting a customer-centric culture within the company.

I have worked as the Chief Operating Officer for multiple global web hosting companies providing shared, reseller, cloud, VPS, and dedicated hosting services. Additionally, I was previously the Chief of Staff for a white-label managed WordPress hosting provider acquired by Envato, the company behind ThemeForest. Its platform was used by major players in the WordPress space including theme & plugin shops, design & digital agencies, and theme marketplaces.

Experience 💼

Kinsta Inc.
Chief Customer Officer
October 2018 – Present

Packet32 LLC
President
June 2017 – Present

HostPapa, Inc.
Chief Operating Officer
June 2017 – January 2018

Pressed Platform, Inc.
Chief of Staff
October 2016 – June 2017

World Wide Web Hosting, LLC (Site5.com)
Chief Operating Officer
September 2007 – September 2016

PowWeb, Inc.
Community & Documentation Manager
September 2004 – December 2006

Director’s Choice, LLP
Director of Information Technology
January 2002 – September 2017

Education 🎓

Texas Tech University
Rawls College of Business
BBA, Management