As a highly passionate and "big picture" operations executive, I have a high-level understanding of how a web hosting company operates. I recognize how all of the moving pieces fit together, and I have fulfilled every imaginable non-technical role at one point or another. I have seen numerous hosting companies through multiple acquisitions from both buyer and seller perspectives.
I am a customer-centric thinker with expertise in remote teams, culture, and organizational management. I am a process, communication, and organizational junkie who's able to view, prioritize, and approach situations with a comprehensive understanding of the various touch points across all functions.
Tom has been instrumental in the day to day success and operation of Site5! As the COO he has made sure that everything is running correctly at the company and he never lets anything slip by or go unnoticed. His attention to detail is superhuman!
Tom has ably handled responsibilities and problems relating to every aspect of the web hosting industry. He has a rare ability to see problems from technical, strategic, and interpersonal perspectives. Despite that broad vision, he still manages to keeps track of all the little details.
Hiring Tom was one of the best decisions I ever made at Site5, plain and simple. Prior to selling the company, I worked closely with Tom on a daily basis. He was not only Site5's COO, but he was my right hand man. He is organized and efficient, extremely hard working, and was always willing to tackle anything we presented him with. His skillset is diverse and always expanding. He is a true professional, and a great asset to his company.
The impact Tom has made as COO at Site5 is immeasurable. He knows the web hosting industry inside and out and that wealth of knowledge and experience is a huge asset to Site5. I cannot imagine what Site5 would be like without him.
From the beginning I was thoroughly impressed with his attention to detail. He is quick to understand a problem even if he's not familiar with the underlying technology. This is a rare trait that makes him a huge asset to our company.
He's the perfect amount of involved and uninvolved all at once, exactly in the right place at the right time just a fraction of a second before you even realize you needed him for something!
Great leader. Amazing mentor. Incredibly detail oriented and focused. Patient and understanding. He is capable of mentoring anyone that comes his way. Whether it be from a first day customer service agent, to a Vice President needing advice. His biggest quality is that he will always be there for you, whether it be professionally or on a personal level.
In the whirlwind of company operations, Tom was a rock star and made sure that the important and urgent both got done. Tom is one of the most dependable persons I know. Operations in any company can be challenging, but managing operations in a 120+ person, fully remote company added a new layer of complexity that Tom seemed to manage with ease. A veteran in the hosting industry Tom’s experience was valuable daily whether dealing with compliance or technical issues. Any company would be lucky to have Tom managing their day-to-day operations.
Tom is the jack of all trades, master of all, and an asset to any company. He successfully manages anything from helping customers with unique situations, to deploying website changes, to organizing solutions to complex, mission-critical, company-wide problems. Tom easily does the work of a handful of employees, and maintains an excellent, fun, but assertive attitude while doing so. You can always rely on Tom to ensure a plethora of tasks are organized and completed, even with the tightest of time frames.