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Tom Sepper

I am currently the Director of Support & Sales for Kinsta, a managed WordPress hosting provider. 

I have worked as the COO for multiple global web hosting companies including Site5.com and HostPapa.com. Additionally, I was the Chief of Staff for Pressed, a white-label managed WordPress hosting provider later acquired by Envato. Its platform was used by major players in the WordPress space including theme & plugin shops, design & digital agencies, and theme marketplaces.

Kinsta Ltd
October 2018 – Present

Director of Support & Sales

  • Manage daily operations of the support and sales departments
  • Manage support and sales team cohesion
  • Oversee support and sales team and training
  • Manage support and sales operations reporting and analytics
  • Discover opportunities to improve tools, workflow, and experience

Packet32 LLC
June 2017 – Present

President

  • Web hosting, cloud services, and domain name industry consulting
  • Remote team culture and management consulting
  • Customer experience consulting

HostPapa, Inc.
June 2017 – January 2018

Chief Operating Officer

  • Played a key role on the senior management team to drive the strategic direction of the business
  • Liaise across all departments to aid with cohesiveness and production
  • Oversee the Project Management function to ensure that projects are prioritized and timelines achieved
  • Implemented a new project management system for the development function to achieve an organized production framework
  • Guide Human Resources to improve human resource and recruiting functions

Pressed Platform, Inc.
October 2015 – June 2017

Chief of Staff

  • Liaise across all departments to aid with cohesiveness
  • Organize and manage the legal, financial, and human resource functions
  • Manage Partner relations and Client communications

World Wide Web Hosting, LLC (Site5.com)
September 2007 – September 2016

Chief Operating Officer

  • Liaise across all departments to aid with cohesiveness
  • Develop key metrics, statistics, and other business analytics in order to provide a solid foundation for the business decision-making process
  • Cultivate and maintain strong vendor and partner relationships for both existing relationships and business development opportunities
  • Cultivate and maintain strong high value client relationships
  • Manage the Customer Service, Support, Billing, and inbound Sales operations from a high level strategic perspective
  • Manage the Operations department and the various projects and tasks within
  • Manage all aspects of Human Resources and liaise with third-party HR partners
  • Manage the legal affairs of the company
  • Manage the financial reporting of the company and liaise with external financial relationships such as bookkeeping and accounting
  • Keep apprised and current with industry trends and changes in order to routinely assess company focus and projects

PowWeb, Inc.
September 2004 – December 2006

Community & Documentation Manager

  • Manage all aspects of community forum
  • Liaise between Management and Customers
  • Manage Knowledge Base & Webmaster Resources portals
  • Manage IRC Chat Room and associated bot scripts

Director’s Choice, LLP
January 2002 – September 2007

Director of Information Technology

  • Maintenance of LAN and WAN operability in a multi-platform environment
  • Administration of 3Com NBX 100 VoIP telephone system
  • Co-administration/Co-development of FileMaker Pro database solution
  • Administration of Microsoft Exchange collaboration software
  • Design/Maintenance of corporate websites
  • Systems training and support to coworkers

Texas Tech University
Rawls College of Business
1997 – 2002

BBA, Management

  • National Dean’s List (4x – 1997-2001)
  • Dean’s List (Fall 1997, Fall 2001)
  • Phi Eta Sigma
  • Alpha Lamdba Delta
  • Goin’ Band From Raiderland
  • Kappa Kappa Psi